In this article, we're going to walk through how payments work in HomeGig. Below is a step-by-step breakdown of how the process works:
Before pro is assigned project:
- Customer provides payment method - Customer's must provide a valid payment method prior to assigning their project to a pro in order to ensure that the project can be funded before the pro begins work. This payment information is added in the form of a credit/debit card under the "Payments" section in "Settings".
After pro is assigned project, but before the pro begins work:
- Deposit Withdrawal - The deposit amount proposed by the pro is automatically drafted into escrow once the homeowner starts the project.
- Customer funds project or milestone - Prior to the contract being considered active, the customer must fund the entire project amount for completion-based projects or the first milestone for milestone-based projects.
- Funds placed into escrow - The funds provided by the customer are placed into escrow until the payment is released. Once the funds are placed into escrow, the contract is set to active and the pro can begin their work.
After pro has completed the work:
- Pro submits work for review - Pros must submit their work for customer review prior to the funds being released to the pro. The customer has the option to either release the payment or request additional modifications prior to releasing the payment. The funds will be automatically released to the pro in the case that the customer fails to release the payment or request additional modifications 14 days after the pro has submitted their work to be reviewed.
Prior to pro starting next milestone:
- Customer funds next milestone - Similar to the start of the project, the customer must start the next milestone before the pro begins the work allocated to the milestone.
- Funds placed into escrow - The funds provided by the customer are placed into escrow until the milestone's payment is released. Once the funds are placed into escrow, the milestone is set to active and the pro can begin their work.