HomeGig

Understanding HomeGig Platform 5

• What is HomeGig?
• What type of projects can I post on HomeGig?
• How does HomeGig work?
• What is the service fee?
• Is HomeGig available in my country?

Account Settings 5

• How do I sign up?
• How do I edit my account settings?
• How do I manage my notification preferences?
• How can I reset my password?
• How do I deactivate my account?

Pro Settings 6

• Pro onboarding walk through
• How do I edit my company profile?
• How do I edit my service and service areas?
• How do I add a photo to my company profile?
• How do I add external reviews to my company profile?

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Before posting a Project 7

• How do I post a project?
• How do I determine a budget for my project?
• What if I need more than one pro for my project?
• How do I add photos to my project?
• How far out should I schedule my project?

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After posting a Project 6

• I posted my project, what's next?
• What do I do if my project isn't getting any bids?
• What if my project expires without any bids?
• How do I invite a pro to bid on my project?
• How do I move forward with a pro's bid?

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After accepting a bid 3

• What happens after I've accepted a Pro's bid?
• How do I manage my active project for customers?
• How do I manage my active project for pros?

Disputes 0

Invitations 2

• How long do I have to accept or decline an invitation?
• Where can I find my invitations from Homeowners?

Before submitting a bid 7

• How do I find projects to bid on?
• How do I save projects I want to bid on?
• What should a pro consider before submitting a bid?
• How do I submit a bid?
• How do I request additional details from the customer on a specific project?

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After submitting a bid 5

• My bid has been accepted, what’s next?
• As a pro, how can I view all my open bids?
• Can I negotiate my bid privately?
• How can I change my bid?
• Can I withdraw a bid?

Messaging 6

• How does the messaging work?
• Where can I find the rooms that I've starred?
• Can I report an inappropriate message?
• Can I save a message?
• Can I turn off notifications for an individual room?

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Understanding payments 4

• What's the payment process?
• How do I manage my payment settings?
• How do I view my payment history?
• What are bonuses?

Payments for customers 10

• What are the available payment methods in HomeGig?
• Why do I need a payment method to assign a job?
• Are payments on HomeGig safe?
• Can I add multiple credit cards to my account?
• Why has my card been charged prior to the project starting?

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Payments for pros 5

• How do I get paid?
• What is the service fee?
• What do I do if the customer hasn't released my payment?
• As a pro, how do I view and manage payments for a specific project?
• How do I transfer my balance into my bank account?

Troubleshooting 2

• Why is it taking so long to process my personal bank account?
• What do I do if a card payment doesn't go through?

Ratings 1

• How are ratings computed?

Feedback 4

• When can I submit feedback to a pro or customer on a project?
• How long do I have to submit feedback after a project ends?
• Why can't I see the customers or pros feedback?
• How do I dispute feedback?

Understanding the designer 6

• What is the designer?
• What are the tools within the Designer?
• How do I build a room?
• How do I edit a previous scan?
• How do I add pictures?

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Troubleshooting 0

Introduction 0

Troubleshooting 0

Terms of service 1

• HomeGig Terms of Service

Scam prevention and online safety 0

Personal data 0

Requests 0