Payments for customers

What are the available payment methods in HomeGig?
Credit and Debit Cards are the primary payment method for homeowners. All major credit card types are supported, including Mastercard, Visa, Discover, and A...
Thu, 21 Apr, 2022 at 12:06 PM
Why do I need a payment method to assign a job?
We require that you've provided a payment method in order to ensure that your account is capable of funding the project prior to starting the project. 
Thu, 21 Apr, 2022 at 12:06 PM
Are payments on HomeGig safe?
Payments through HomeGig are processed and held in escrow by Stripe, ensuring that all transfer of money is secure. 
Thu, 21 Apr, 2022 at 12:08 PM
Can I add multiple credit cards to my account?
Yes, you can add multiple credit cards to your account on the payment settings page. Take a look at this article for directions on how to access your paymen...
Tue, 23 Nov, 2021 at 12:02 PM
Why has my card been charged prior to the project starting?
HomeGig requires that you fund the deposit and first milestone prior to the pro starting any work. These funds are placed into an escrow account until they ...
Thu, 21 Apr, 2022 at 12:10 PM
What is the HomeGig service fee on project completion?
The service fee is the fee that HomeGig charges for usage of it's platform.
Tue, 23 Nov, 2021 at 12:00 PM
How do I release payment to the pro?
You can release a payment to the pro from the project management page: From your dashboard, locate the project and click on "Manage" option in t...
Thu, 21 Apr, 2022 at 12:14 PM
When should I release payment to the pro?
Releasing a payment to the pro should only be done when you've verified that the pro has performed the work as discussed when the contract was initiated...
Thu, 21 Apr, 2022 at 12:15 PM
How do I accept the price increase request?
To accept a price increase, navigate to the project management page for the project: Navigate to your dashboard Locate the project Click on the menu for...
Tue, 23 Nov, 2021 at 11:44 AM
As a homeowner, how do I view and manage payments for a specific project?
You can manage payments and other financial details for a specific project on the project management page: Navigate to your dashboard. Locate the project...
Thu, 21 Apr, 2022 at 12:16 PM