HomeGig
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
General
Understanding HomeGig Platform
5
What is HomeGig?
What type of projects can I post on HomeGig?
How does HomeGig work?
What is the service fee?
Is HomeGig available in my country?
Building your profile
Account Settings
5
How do I sign up?
How do I edit my account settings?
How do I manage my notification preferences?
How can I reset my password?
How do I deactivate my account?
Pro Settings
6
Pro onboarding walk through
How do I edit my company profile?
How do I edit my service and service areas?
How do I add a photo to my company profile?
How do I add external reviews to my company profile?
View all 6
Projects
Before posting a Project
7
How do I post a project?
How do I determine a budget for my project?
What if I need more than one pro for my project?
How do I add photos to my project?
How far out should I schedule my project?
View all 7
After posting a Project
6
I posted my project, what's next?
What do I do if my project isn't getting any bids?
What if my project expires without any bids?
How do I invite a pro to bid on my project?
How do I move forward with a pro's bid?
View all 6
After accepting a bid
3
What happens after I've accepted a Pro's bid?
How do I manage my active project for customers?
How do I manage my active project for pros?
Disputes
0
Bids
Invitations
2
How long do I have to accept or decline an invitation?
Where can I find my invitations from Homeowners?
Before submitting a bid
7
How do I find projects to bid on?
How do I save projects I want to bid on?
What should a pro consider before submitting a bid?
How do I submit a bid?
How do I request additional details from the customer on a specific project?
View all 7
After submitting a bid
5
My bid has been accepted, what’s next?
As a pro, how can I view all my open bids?
Can I negotiate my bid privately?
How can I change my bid?
Can I withdraw a bid?
Communications
Messaging
6
How does the messaging work?
Where can I find the rooms that I've starred?
Can I report an inappropriate message?
Can I save a message?
Can I turn off notifications for an individual room?
View all 6
Payments
Understanding payments
4
What's the payment process?
How do I manage my payment settings?
How do I view my payment history?
What are bonuses?
Payments for customers
10
What are the available payment methods in HomeGig?
Why do I need a payment method to assign a job?
Are payments on HomeGig safe?
Can I add multiple credit cards to my account?
Why has my card been charged prior to the project starting?
View all 10
Payments for pros
5
How do I get paid?
What is the service fee?
What do I do if the customer hasn't released my payment?
As a pro, how do I view and manage payments for a specific project?
How do I transfer my balance into my bank account?
Troubleshooting
2
Why is it taking so long to process my personal bank account?
What do I do if a card payment doesn't go through?
Reviews, Ratings, and Feedback
Ratings
1
How are ratings computed?
Feedback
4
When can I submit feedback to a pro or customer on a project?
How long do I have to submit feedback after a project ends?
Why can't I see the customers or pros feedback?
How do I dispute feedback?
Designer
Understanding the designer
6
What is the designer?
What are the tools within the Designer?
How do I build a room?
How do I edit a previous scan?
How do I add pictures?
View all 6
Troubleshooting
0
Mobile Apps
Introduction
0
Troubleshooting
0
Trust and Safety
Terms of service
1
HomeGig Terms of Service
Scam prevention and online safety
0
Personal data
0
Support
Requests
0
Help Desk Software
by Freshdesk